Refund percentages apply to the entire service fee, not partial payments.
Refunds are only considered if the full service fee has been paid in advance and no balance remains.
Only applicants who meet all eligibility criteria are entitled to refunds.
2
Advance Registration & Immigration Rules
Immigration rules may change based on future expectations.
To secure opportunities under the cap system, clients may register early-even before their qualifications are officially recognized.
By registering in advance, clients accept responsibility for preparing documentation before official announcements.
If eligibility is not met after updates, alternative options may be considered.
3
Chargeback Policy
Zero tolerance for chargebacks. Any customer disputing a valid payment will be permanently banned from EU Career Serwis services.
Outstanding balances will be forwarded to collections, and unpaid debts may be reported to credit bureaus.
4
Billing & Taxes
All invoices include the consultation fee plus applicable taxes.
Refunds, where applicable, are calculated only on service fees, not on third-party charges.
5
Rejection by Immigration/Visa Authorities
If your visa application is officially rejected, refunds will be processed as per the signed Agreement.
Clients must submit: Refund claim form, Rejection letter/stamp from authorities, Proof of payment (receipt).
Refunds are processed within 35 working days of receiving required documents.
Missing documents make the client ineligible for a refund.
6
Delays & Third-Party Services
EU Career Serwis is not liable for delays caused by external parties (e.g., couriers, consulates).
Service charges are non-refundable for such delays.
7
Non-Refundable External Fees
Fees paid to assessment bodies, immigration offices, embassies, or testing centers are non-refundable under any circumstances.
Our service fee strictly covers EU Career Serwis advisory and consulting services.
8
Online Payments & Card Transactions
Clients must notify EU Career Serwis immediately of any card-related issues.
Payments made via credit card/net banking cannot be disputed or reversed once authorized.
Any misuse or chargeback attempts will be defended with relevant authorities.
9
Service Charges & Pricing
Service fees are based on EU Career Serwis standards, not market prices.
Complaints regarding fees after registration will not be entertained.
10
Proof of Funds
Clients are responsible for meeting financial proof requirements set by immigration authorities.
Failure to demonstrate sufficient funds disqualifies refund eligibility.
11
Documentation & Timelines
Clients must provide all required documents within 30 days of request.
Failure to comply results in forfeiture of consulting/advisory fees.
12
Client Communication
Clients must inform EU Career Serwis of any correspondence or updates received from immigration offices within 7 days.
Failure to report such updates voids refund eligibility.
13
Interviews & Appointments
Clients are responsible for attending visa interviews and assessments at their own expense.
Missing scheduled interviews or failing to comply with instructions leads to forfeiture of fees.
14
Refund Exclusions
Refunds will not be granted if the client misses an immigration interview.
Refunds will not be granted if required medical, police, or financial documents are not provided.
Refunds will not be granted if language test requirements are not fulfilled.
Refunds will not be granted if additional requested documents are submitted late.
Refunds will not be granted if the client abandons the case or stops communication for more than 30 days.
15
Language Test & Dependents
Passing the required language test is mandatory.
Dependents (spouse/children over 18) must also meet language criteria, where applicable.
Failure to pass language requirements does not qualify for a refund.
16
Service Withdrawal & Termination
EU Career Serwis reserves the right to terminate services without refund if the client fails to provide accurate or truthful information.
Services may be terminated if there is evidence of misuse, fraud, or non-cooperation.
Services may be terminated if the client engages in behavior that obstructs service delivery.
17
Limitations of Liability
Immigration approvals are subject to government rules and cap systems.
Even if criteria are met, approvals may be denied once yearly limits are reached.
EU Career Serwis provides no job or visa guarantees.
18
Refund Processing Time
Eligible refunds are processed within 15-30 working days.
19
Client Responsibilities
Keep EU Career Serwis informed of any changes (address, marital status, legal cases, new family members, etc.).
Provide accurate, updated information at all times.
Ensure full compliance with visa requirements and documentation.
20
Confidentiality & Data Protection
EU Career Serwis protects all client data under applicable privacy laws.
Information is used only for immigration and consulting purposes, never for unauthorized use.
21
Governing Law
EU Career Serwis operates under the laws of Poland.
Jurisdiction for disputes lies exclusively with Warsaw, Masovian State Courts.
22
Force Majeure
EU Career Serwis is not liable for delays caused by events beyond control (strikes, wars, natural disasters, epidemics, government restrictions, etc.).
23
Final Agreement
By signing up for services, clients confirm they have read, understood, and accepted these terms.
Refunds are strictly limited to the conditions outlined above.
Once services have started, withdrawal or refund requests will not be accepted unless specifically covered under this policy.